How to make a telephone queue particularly irritating

Phone queues are never very much fun [1] though, sadly, they seem to be a fairly inevitable fact of modern life.

This afternoon I had to spend a certain amount of time in a phone queue and, while it was actually fairly short compared to the average in-queue waiting time, I was feeling quite tired and slightly grumpy before I started the call and even more so by the end of it (though I think I did a fairly good job of being polite to the person I finally spoke to, as I realised the queue wasn’t his fault).

What made this queue especially annoying, apart from the inherent annoyance of having to wait in the first place [2], was the fact that while the hold-muzak was actually fairly good by hold-muzak standards (something by Tchaikovsky, I think), they kept on interrupting it with a message to say that I could also get information from their website.  That would have been fine – perhaps even useful – if I’d got the phone number from somewhere else and hadn’t realised they had a website.  However, I had already been on the website and it was from there that I found I could only achieve what I needed to do by phoning them up, so I wasn’t at all impressed to be invited every 30 seconds or to visit the website!

 

Footnotes:

[1] I suppose it’s conceivable that some people may enjoy waiting in a phone queue; I’m certainly not one of them.

[2] At least this time I was able to do some useful stuff on my computer while I was waiting.  I remember one time I made a phone call (I think it was to renew my car insurance) and ended up stuck in a queue for a very long time; fortunately one of my housemates (as I lived in a shared house at the time – this must be at least 10 years ago) had left a fairly interesting and not especially short book by the phone, and I managed to read a substantial chunk of it (my memory says about half, but it’s probably exaggerating slightly) by the time I reached the end of the queue.

 

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